REFUNDS & RETURNS
All returns must be authorized by email to firstname.lastname@example.org. Online returns must be received within 7 days of you receiving your order. In-store change of mind returns are not permitted. All products returned must be in original unused condition, without any tags removed, including receipts & packaging. Products returned damaged, worn or altered may not be accepted and may be sent back to customer. All charges related to shipping are your responsibility and are non-refundable. Returns are eligible only for store credit, at which time the store credit is issued it will expire within 3 months. Select items are not eligible for store credit returns, including but not limited to jewellery, eyewear and swimwear - this may also include limited release and exclusive products and will be referred to on each individual product release. All items sold at a sale or discounted price will be considered as final sale - no returns, refunds or exchanges. LESSONS reserves the right to refuse any returns at any time.
If you find an item advertised at a lower price on another online retailer and are shopping with LESSONS either in-store or online, we will price match your purchase - the following conditions apply:
- The product must be the same style/size/fabric/colour/season
- The product must be currently in stock at the time of your request
- The lower price must be advertised at full price, no sale prices or discount prices will be accepted
- The final price including shipping/taxes/duties must be lower than LESSONS final checkout price
- The retailer must be an authorised retailer
LESSONS reserves the right to refuse any price matching at any time. Please contact us regarding eligibility.
LESSONSCONCEPTSTORE.COM (hereinafter referred to as the "Service") is a Website run and managed by LESSONS PTY LTD (hereinafter referred to as “LESSONS”). LESSONS recognizes the importance of the appropriate handling of your personal information. In the management of the Service, LESSONS is bound by relevant laws and regulations and ensures the protection of your personal information through a strict management system in order to provide you with safe and secure use of this Website.
Definition of Personal Information
Personal information refers to information about you (hereinafter referred to as "Personal Information") and is defined as information, including but not limited to, your name, address and telephone number that can be used to identify you from others. It also includes details that can be combined and cross-checked with other information to identify you as an individual.
Collection of Personal Information
When LESSONS requests you provide Personal Information on this Website, we will clearly explain how this information will be used and third parties to whom your information will be disclosed and obtain your express consent. You have the right to decide whether you provide us with your Personal Information and no pressure will be imposed on you by LESSONS. However if you choose not to provide LESSONS with your Personal Information there may be some services you will not be able to receive.
Use of Personal Information
LESSONS may ask you to provide Personal Information on this Website for use for the following purposes.
1. to provide you with brand, product or store information
2. to provide you with service information including special offers and events
3. to ship products and collect payment for Web shopping purchases
4. to communicate with you in order to perform the above
Management and Security of Personal Information
LESSONS implements a variety of necessary and appropriate levels of security measures to protect Personal Information provided by you to prevent the disclosure, misuse, fabrication and illegal access to your information.
Disclosure of Personal Information to Third Parties
With the exception of the following, LESSONS will not disclose Personal Information collected through this Website to third parties.
1. when LESSONS has your express consent
2. when there is a threat to the life, person, assets or other rights and income of you or a third party
3. when there is a threat of serious interruption in the provision of services on this Website
4. when provision of Personal Information is required by law
5. inquiries regarding Personal Information
If you have any concerns about your privacy when using LESSONSCONCEPTSTORE.COM, please contact us by e-mail at:
TERMS OF SERVICE
All products on LESSONSCONCEPTSTORE.COM are in stock and available for order. Occasionally, products are oversold. In this event, orders are fulfilled in the order they are received. Items in your shopping cart are not reserved. Processed orders are subject to payment acceptance and availability.
If we require additional information, we will make multiple attempts to contact you. We will attempt e-mail and telephone contact, and await response within 48 hours. The order is subject to cancellation if there is no response from the customer within 48 hours.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
LESSONS Concept Store (Online) accepts Visa, Mastercard and PayPal. Please ensure that your billing information provided matches your banking records.
All packages are processed for shipping within 24-48 hours of your purchase. Estimated delivery is to be used as a guide only. Delays are not the responsibility of LESSONSCONCEPTSTORE.COM. We do not ship to P.O. Boxes. All separate orders must be shipped individually and cannot be combined, even if the purchaser has made both orders.
We ship via Australia Post Express Delivery or DHL Express Delivery. We will provide you with tracking details for your package should they be available from Australia Post and/or DHL.
NOTE: All prices on this website are in AUD / Australian Dollars but can appear in a number of currencies.
For all other enquiries, please contact CREW@LSNSLTD.COM.